Cancellation of the Service

Q. How do I cancel the service?

1. Please login to FC2ID.
2. Click on a cross sign next to "FC2 Analyzer".

The service will be canceled promptly after clicking the cross sign.

*Please do keep in mind that once you cancel the service, the data will not be restored.

Troubleshooting

Q. I don't want myself or unexpected URL to be counted and analysed.
A. If the address "http://analyzer5.fc2.com:8080/ana/processor.php?uid=○○○○○○"
is counted in the access log, it might have happened due to the bug within your browser.
It does not mean that illegal accesses have been made to your website/blog.

Q. What if I want you to analyze more than 120 pages?
A. If the number of page exceeds 120 pages, simply you cannot add more pages. Thereafter, pages will appear and be counted as "UNREGISTERED PAGE".
If you need many pages to be analyzed, we would strongly recommend you to switch to manual operation mode, delete unnecessary pages and data, and set it up so that access analysis will not automatically add new target pages.
Also please make use of the "Tag Crawler" in order not to register unnecessary pages.

Q.Can I use this service simultaneously with the other similar service?
A. As each access analysis might interfere with the other and affect the result of each analysis, it is not a good idea to make use of multiple services at the same time. If you still wish to do so, please acknowledge that the result might lack some precision.

Concerning Use

Q. What do all these jargon words mean?
A. Please refer to the link http://analysis.fc2.com/word.html for an explanation about the jargon used in this service.

Q. Not sure how to paste the HTML tag for analysis.
A. Acquire the HTML tag from the Management Page, and paste it in the designated place.

Please click here (http://analysis.fc2.com/manual2.html) for details.

Q. Not sure how to change the icons and ads.
A. Please look here (http://analysis.fc2.com/manual.html) for details.

Q. Suddenly analysis stopped working! Why??
A. Make sure you haven't changed the template of your blog, or other layouts.
Please do paste the HTML tag after any modification, edit of your blog/website.

Q. I have pasted the analysis tag to the proper location, but it hasn't started working.
A. Have you registered target page's URL?
Please make sure that you have registered target page's URL in "Manage the Analysis".

Q. Now that the analysis is properly done, but I don't see any FC2 advertisement.
A. It may not work properly with the templates which employs flash, simply because the ad would hide behind the flash.
Also some ads might not be well fit to certain templates, in which case you should try using other templates.

Q. The analysis is working properly, but I do not see FC2 ad icon.
A. It might take a while to display if the analysis tag is installed at the end of the tag, not at the begining.
Also if the location is not proper (such as located at the end, middle of the tag...), visitors might move onto other pages before completely loading the page. This leads to less precise analysis. If you wish the analysis to be more precise, please do make sure that you have placed the tag at the begining of the whole tag.
Inversely, if you wish to know how many users have loaded full page, please make sure you have placed the tag at the end of the whole tag.
* Make sure you haven't installed too many plugins to your blog, as this might contribute to less precise analysis. (too many plugins=slow loading)

Q. I want an icon to be displayed instead of having related keywords displayed.
A. Please choose the type of icon you would prefer from the second contents of "HTML Tag for Analysis", "Choose an Ad". Then leave a few minutes to check the change.
If you change the type of ad from "Social Analysis" to "Icon Type", you would need also to change the analysis tag. Please copy the latest analysis tag and paste it to wherever you wish to place it.

Q. I would like to employ access analysis in the page with frames.
A. Make sure you have pasted the tag which excludes information concerning the frame. The tag will not be properly processed if you paste it in the tag with the information of the frame.

Logging In

Q. Cannot login to FC2 Access Analysis
A. Having completed registration, a confirmation e-mail (with registry information) has been sent to your registered e-mail address. Please check your email account and try to login again.

There may also be some settings that are preventing you from successfully logging in.
1) Please check your SSL/TSL settings.
2) Please make sure that JavaScript is turned on.
3) Try deleting your cache and cookies.
4) Turn cookies on.
5) Temporarily disable any security software that may be hindering you.

Please also keep in mind that you cannot login to a single FC2ID from multiple browsers or devices. If you have, you must first logout from FC2ID, before logging in again.

Q. I forgot my ID and password.
A. Please try to re-issue the password from here: Reissue Password

Please try not to lose your ID or password.

Q. I have changed my e-mail address! I cannot receive the password.
A. Prior to any change of personal information, make sure to change your account information. If the problem cannot be solved, please contact us providing as much information you can (e.g. your name, account name, e-mail address, what service you are currently with, web page address, blog address, etc)

（In the light of security, you have to be verified as the same person who registered to the service. Without this verification, we are unable to re-issue the password.）

About Registration

Q. Not sure how to register
A. Get an access to http://id.fc2.com/, and click "Add Services" for registering this service.

Q. I have added the service, but cannot login.
A. Please try some of the following measures:

1) Check your SSL/TLS settings.

2) Make sure that JavaScript is turned on on your computer.

3) Try deleting your cookies and cache.

4) Turn on cookies.

5) Some security software may stop you from logging in. Try turning off such software and try again.